Shipping policy

Luxaura Kidswear — Shipping Policy

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Processing Time

All orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or holidays will be processed on the next working day.

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Shipping Time

* Standard delivery: 3–7 business days across India
* Delivery time may vary based on location and courier service

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Shipping Charges

* Free shipping on prepaid orders
* Cash on Delivery (COD) may include an additional handling charge

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Order Tracking

Once your order is shipped, you will receive a tracking link via SMS/WhatsApp/email.

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Delivery Delays

We are not responsible for delays caused by:

* Courier issues
* Weather conditions
* Unforeseen circumstances

However, we will assist you in tracking your order.

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Incorrect Address / Failed Delivery

* Please ensure correct address and contact number
* If delivery fails due to incorrect details, re-shipping charges may apply

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Cash on Delivery (COD) Orders

* COD orders may be verified via call/WhatsApp before dispatch
* Repeated failed COD orders may lead to restrictions

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Damaged or Missing Items

If you receive a damaged or wrong product:

* Contact us within 24 hours of delivery
* Share unboxing video/photos for quick support

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Contact Us

📧 support@luxaurakidswear.com
📱 WhatsApp: +91 7306650114